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ARTICLE-1: PARTIES
This Distance Sales Agreement (hereinafter referred to as the “Agreement") has been concluded between Zafer Taahhüt İnşaat ve Ticaret A.Ş., headquartered at Çitköy Sokak No:4/4 Yenişehir Nicosia TRNC - YŞ 294 and Çam Tour Leisure and Development Co. Ltd. located at Gönyeli Girne Kavşağı, Yağmur Sk. No:11 Gönyeli-Nicosia TRNC - M.Ş07746 and headquartered at Deniz Sok. No:37 Çatalköy - Girne KKTC located at GTY Turizm Otelcilik Ltd. - MŞ 17094 (hereinafter referred to as “CONCORDE HOTELS”) and the person (hereinafter referred to as "CUSTOMER") who makes a declaration by providing personal information via phone or internet and confirming this information and accepts the terms and conditions written below.
CONCORDE HOTELS and the CUSTOMER are referred to separately as the “Party” and together as the “PARTIES”.
ARTICLE-2: THE SUBJECT
The subject of this Agreement is to determine the rights and obligations of the parties in accordance with the provisions of the Law on Consumer Protection, Distance Agreements and other regulations related to Personal data protection Legislation in relation to the accommodation service specified below in the booking transactions made by the CUSTOMER electronically from the CONCORDE HOTELS website or through the call center.
CUSTOMER accepts and declares that he has been informed in advance by CONCORDE HOTELS in a clear, understandable manner online about CONCORDE HOTELS' name, title, full address, telephone and other contact information, all preliminary information about the product/service subject to sale such as basic characteristics of the service subject to sale, sales price including all taxes, payment method, etc. and the official authorities etc. to which they can submit their complaints and objections, and that he/she confirms this preliminary information electronically and/or by telephone or e-mail, and approves the reservation and the contract in accordance with the provisions of this contract.
CONCORDE HOTELS' address and official contact information are clearly stated in the last part of the agreement.
ARTICLE-3: GENERAL PROVISIONS
3.1 The CUSTOMER accepts, declares and undertakes to read and have information about the qualifications of the contractual service, the sales price including all taxes, the payment method and all preliminary information about the price via CONCORDE HOTELS' website and to provide the necessary confirmation in electronic environment and through the call center system.
3.2 This Agreement is established when the CUSTOMER gives the necessary confirmation and approval to the preliminary information made by CONCORDE HOTELS and a reservation is created, and the Parties agree and undertake to comply with the current laws, statutes and regulations and the rules set out in this agreement and the text of the preliminary information.
3.3 The entire reservation fee is paid at the time of registration. If the full price is not paid, the reservation will not be made and the contract will be deemed not to have been established. However, in case of making a reservation despite having a missing balance for any reason, the CUSTOMER is responsible for the entire booking fee from the date of registration. In case of incomplete payment of the reservation fee, CONCORDE HOTELS cancels the reservation and claims all damages caused by the cancellation from the CUSTOMER. The CUSTOMER made the purchase knowing this clause.
3.4 If the service subject to the contract is used by a person other than the CUSTOMER, CONCORDE HOTELS is not responsible for the refusal of that person. In such a case, the responsibility will be borne by the person on whose behalf the reservation was made.
3.5 In case this Agreement is established via voice communication, the signed copy of this agreement should be delivered to CONCORDE HOTELS for the performance of the service subject to the Contract and the price should be paid by the preferred payment method. Although CONCORDE HOTELS has sent the contract in accordance with the relevant regulations and this agreement, the CUSTOMER who has not signed and sent it back cannot defend that the contract is not binding on him on the grounds that he did not sign and send the contract. In such a case, all responsibility belongs to the CUSTOMER and the CUSTOMER is obliged to pay the contract price in full. It is sufficient that the contract has been sent by CONCORDE HOTELS to the e-mail address notified by the CUSTOMER, and the CUSTOMER cannot claim that the contract was not sent to him or that he did not read the contract.
3.6 If the bank or financial institution does not pay the service fee to the seller or provider, CONCORDE HOTELS, due to the unfair or unlawful use of the CUSTOMER's credit card by unauthorized persons after the performance of the service, the CUSTOMER is responsible for any damages incurred.
ARTICLE-4: SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
In accordance with the provisions of the legislation related to Distance Contracts, the right of withdrawal cannot be used in accommodation contracts. Accordingly, as of the date of establishment of this Agreement, the CUSTOMER does not have the right to withdraw within the scope of the provisions of the Law on Consumer Protection and the regulation on distance contracts.
ARTICLE-5: CANCELLATION OF THE RESERVATION AND WITHDRAWAL FROM THE CONTRACT
If the CUSTOMER cancels the reservation and reneges on this Agreement, the determined accommodation price, including all taxes, will be charged to the CUSTOMER. In case CONCORDE HOTELS cancels the reservation, all accommodation fees charged will be refunded to the CUSTOMER. The CUSTOMER has purchased the service knowing and accepting the above clause. Early booking, special period (New Year, semester, holiday, etc.) and accommodation reservations purchased during promotional periods cannot be canceled, if canceled - the above provisions apply.
However, if the CUSTOMER has purchased an Early Booking Cancellation Assurance Package that is suitable for the early booking period and accommodation within the scope of summer deals, the transaction can be made within the conditions specified in the article 11. The CUSTOMER has purchased the service knowing and accepting this. The Early Booking Cancellation Assurance Package cannot be offered to the CUSTOMER for reservations made at the prices indicated by the phrase ”Cannot be canceled". Cancellations, changes and refunds cannot be made for reservations with this statement. If transfers, etc. are purchased in addition to accommodation, there is no refund of transportation fees.
ARTICLE-6: INFORMATION
According to the legislation, the CUSTOMER is obliged to check and digitally approve the information form, which contains all information such as date, price, product, concept, etc., regarding the service he chose during the purchase phase, after the sales transaction for reservations made via the relevant website and Call Center. CONCORDE HOTELS is not responsible for the failure to carry out the relevant controls and the failure to issue the digital approval. Records of approvals are kept in an electronic environment.
ARTICLE-7: CANCELLATION- WITHDRAWAL- AMENDMENTS
7.1. CONCORDE HOTELS may cancel the contract in cases of force majeure that prevent the start or continuation of the service or in cases arising from service providers, hotels or third parties, despite having taken all the necessary care. CONCORDE HOTELS will inform the CUSTOMER about this situation and the CUSTOMER is not entitled to compensation for this reason.
7.2. The parties are obliged to notify all kinds of reservation cancellations, changes and person addition and removal requests in writing.
7.3. If the CUSTOMER wants to cancel the Early Booking Discount Product that he/she purchased during the discount sale period and the cancellation guarantee package was not received for any reason, he/she agrees and undertakes to pay the entire booking fee to CONCORDE HOTELS.
7.4. If the CUSTOMER wants to make a date change on the discounted early booking product that was purchased during the discounted sale period for any reason, he/she agrees that a non-discounted booking change will be made at the list prices valid on the date he/she made the request.
ARTICLE-8: MUTUAL RIGHTS AND OBLIGATIONS
8.1. The parties are obliged to notify each other of possible cancellation notices in writing as soon as possible.
8.2. The provisions of this agreement, which were contracted between CONCORDE HOTELS and the CUSTOMER at the time of booking, have been read by the CUSTOMER and approved by requesting and accepting registration on behalf of other persons who receive the same service together with him/her under the same conditions. CUSTOMER and customers, if there is more than one customer, are jointly and separately responsible for paying the contract price. The CUSTOMER has approved the agreement knowing that he/she is also a party to this agreement on behalf of the participants specified in the reservation, represents and binds them, is obliged and responsible for providing information to other participants about the preliminary information content made to him/her within the scope of the relevant legislation. The party that does not fulfill its obligation to provide information is liable to the other party for all caused damages. Accordingly, the information given to the CUSTOMER is considered to have been given to the other participants as well.
8.3. If the service purchased by the CUSTOMER is defective, it is obligatory to inform CONCORDE HOTELS of the situation immediately in writing, together with documents proving the defect, if the CUSTOMER does not accept the performance. Otherwise, the CUSTOMER is deemed to have accepted the performance and used the service. The price will not be refunded. The entire price will be charged to the CUSTOMER. It is the duty of care of the bona fide CUSTOMER to inform the authority in writing about the issues that the CUSTOMER complains about during the provision of the service.
8.4. Situations that have not yet happened or are not foreseen on the date of booking, develop outside the control of the parties, make it impossible for one or both of the parties to partially or completely fulfill their debts and responsibilities imposed by the contract or fulfill them on time will be accepted as force majeure (Natural disaster, war, terror, riot, changing legislative provisions, seizure or strike, lockout, etc.). In case force majeure prevents the realization of the contract, the party to whom the incident occured will notify the other party of the situation immediately and in writing. If the CUSTOMER requests termination of the contract due to force majeure, CONCORDE HOTELS will make all necessary efforts to refund the price.
8.5. CONCORDE HOTELS is obliged to fulfill its performance within the time period it has committed. In the event that CONCORDE HOTELS does not fulfill this obligation, the CUSTOMER may terminate the contract. In case of termination of the contract, CONCORDE HOTELS is obliged to refund all the collected payments to the CUSTOMER together with the legal interest within fourteen days from the date of receipt of the notice of termination and to return all negotiable instruments and similar documents, if any, which put the CUSTOMER in debt. In cases where it becomes impossible to fulfill CONCORDE HOTELS' performance shouldered by this agreement, CONCORDE HOTELS is obliged to notify the CUSTOMER within three days from the date it became aware of this situation and to refund all collected payments no later than fourteen days from the date of notification.
8.6. Before the contract is established, it is mandatory to obtain the explicit approval of the CUSTOMER separately in order to request any additional price other than the agreed base price arising from the contractual obligation.
ARTICLE-9: CONFIDENTIALITY
The information provided by the CUSTOMER to CONCORDE HOTELS for the purpose of paying with the information specified in this agreement will not be shared by CONCORDE HOTELS with third parties. CONCORDE HOTELS will be able to disclose this information only within the framework of the existence of an administrative/legal obligation. Credit card information is not stored, payment is received only by being transmitted securely to the relevant banks during the collection process. CONCORDE HOTELS does not ask the CUSTOMER for Credit card information in any way. The necessary clarification and information have been provided to the CUSTOMER within the scope of the Personal Data Protection legislation and the necessary measures for the protection of data have been taken by CONCORDE HOTELS in accordance with the legislation.
ARTICLE-10: INFORMATION ABOUT PAYMENTS MADE BY BANK OR CREDIT CARD
10.1. The prices given to the CUSTOMER are advance prices, and all installments are made by CONCORDE HOTELS without any maturity difference to the credit cards obtained from various banks upon the CUSTOMER's request. All transactions related to sales made by credit card take place between the cardholder and the bank to which the card is affiliated, and CONCORDE HOTELS does not have any right and responsibility to intervene in these transactions. Exchange rate differences may occur at the exchange rates to be applied for sales made in foreign currency, in cash payment, single payments or installment payments within the scope of the agreements on the relevant bank cards. All transactions related to sales made by credit card take place between the cardholder and the bank to which the card is affiliated, and CONCORDE HOTELS does not have any right and responsibility to intervene in these transactions.
10.2. CUSTOMER who purchases services with a credit card should notify the bank to which the card belongs to requests for early payment or installment reduction etc. and should make the payment to the payment branches determined by the bank.
10.3. When the CUSTOMER cancels the service received in installments by credit card (without prejudice to the provisions of Article 5) for any reason, CONCORDE HOTELS will refund the amount collected from the credit card to the CUSTOMER's credit card. CONCORDE HOTELS' liability is limited to this. All subsequent transactions take place between the bank and the CUSTOMER, CONCORDE HOTELS does not have any right and responsibility to intervene. The bank rules also apply to refunds for payments made in installments, and CONCORDE HOTELS has no obligations and no possibility of intervention if payments made in installments are returned to the card in installments. This situation should be resolved between the bank and the credit card holder.
10.4. For purchases made with a credit card, the relevant bank's existing campaign at that time and the related cancellation and refund conditions apply.
10.5. In case of a refund that may arise in connection with the relevant service, the legal refund processes will be followed.
ARTICLE-11: CANCELLATION OF RESERVATION - NOTIFICATION OF CHANGES
11. In case of cancellation of the reservation or request for a change;
- if they cancel their reservation 5 days before, the entire cost of the accommodation (100%),
- if they cancel their reservation 3 days before, they will receive a refund of half of the accommodation price (50%).
- if the reservation is cancelled 2 days before or less, the accommodation fee will not be refunded at all.
In disputes arising from this agreement, the Law of the Turkish Republic of Northern Cyprus will be applied and the Nicosia Courts will be authorized.
This Agreement, which has been concluded between the Parties, has been read, checked and accepted by the Parties.
Concorde Luxury Resort & Casino
Address : Bafra Turizm Bölgesi, Bafra, Famagusta / Turkish Republic of Northern Cyprus
Phone For Call Center: +90 (392) 630 00 00
Hotel Phone: +90 (392) 630 00 00
E-mail: call.center@concordehotels.com
Concorde Tower Hotel & Casino
Address : Gönyeli Girne Kavşağı, Yağmur Sk. No:11 Gönyeli-Nicosia / Turkish Republic of Northern Cyprus
Phone For Call Center: +90 (392) 630 00 00
Hotel Phone: +90 (392) 680 01 00
E-mail: call.center@concordehotels.com
Concorde Aria
Address : Çatalköy Mahallesi, Deniz Sokak No:37 99370 Kyrenia / Turkish Republic of Northern Cyprus
Phone For Call Center: +90 (392) 630 00 00
Hotel Phone: +90 (392) 630 00 00
E-mail: call.center@concordehotels.com